All About M-Pass

  • What is M-Pass?
  • M-PASS is electronic toll collection, estrablished by Department of Highways, aims to reduce bottle neck problem at the tollgate and increase toll-way passengers' convenience. With the cooporation between DOH and Krungthai Bank , KTB is responsible for M-PASS cards distribution, Top-up system, account audit, and Cash Management System.
  • How M-Pass is outstanding?
  • Save time and enjoy a more convenient commute by using M-PASS instead of cash
  • Where M-Pass is applicable?
  • Motorway,Expressway and Don Muang Tollway
  • How to install M-Pass tag?
    • Attach M-Pass tag to the tag holder.
    • Place the glued side against wind shield.
    • Try to place the tag in the proper position where the tag will not cover driving visibility.
    • Before the installation, clean up the wind shield, and make sure that the area is all dry.
    • Move the glued sticker from the tag holder, and place it to the wind shield. Press the tag against win shield for 10 seconds . Do not remove thw tag for at least 24 hours.
  • Which tollway path is for M-Pass tag
  • M-Pass path will be applicable in every right canopy
  • How many M-Pass path provided?
  • In the 1st phase, DOH will provide 1 way path for M-Pass passengers, in order to avoid the effect to the normal way path. And will increase M-Pass path in the future to match with passenger's demand.
  • When M-Pass will be officially operated?
  • M-Pass card system opened for the registration on 7th July 2015 at every KTB branches. The registrators who sign up at 50 indicated branches will receive the card once registration is completed.
  • M-Pass system was fully operated on 31st July 2015 started at 00.01 hrs.
  • How M-Pass is different from Easy Pass?
  • List M-Pass card (DOH) Easy Pass (EXAT)
    1. Tag type, and e-Money card - M-Pass include 2 wallets, firstly is M-Pass card for tollway collection, and secondly is e-Money card for goods&services purchasing
    - Money balance in M-Pass card and e-Money card still be owned by the card owner in form of electronic money.
    - DOH will recognize the tollway fee as income only when the passenger pass ETC path (Electronic Toll Collection).
    - e-Money card is one of VISA card network,
    therefore can be used at every accpeted VISAcard stores.    		 - Easy Pass include only 1 wallet which is toll collection fee.
    - EXAT will recognize the tollway fee as income since the balance top-up be made.
    - Easy Pass Smart Card is used only for Easy Pass top-up without any other function.
    2. Top-up channel & fee - More than 1,200 KTB branches
    - More than 10,000 KTB ATM machine.
    - KTB Net
    - KTB mobile unit (Up-coming)
    โดยกรมทางหลวงจะเปิดให้เติมเงินผ่านธนาคารและรูปแบบอื่นๆในเร็วๆนี้ต่อไป
    - No top-up fee.    		 - EXAT tollway path and others indicated commercial bank.
    - No top-up fee at tollway collection path,
    - the fee will include at other top-up channel.
    3. Selling Point - At more than 50 indicated KTB branches. - EXAT toll collection path
    4. Toll collection path - For M-Pass tag : Motorway no.7 (Bangkok-Chonburi) and Motorway no.9 (Bang pa-in - Bangna)
    - For e-Money Card : Every accepted VISA card stores    		 - EXAT expressway
    5. Tollway fee receipt - M-Pass card holder will receive monthly report with receipt via postal service with no charge. - Easy Pass card holder will receive recipt once the balance top-up is made.
    - Monthly report include THB240 annual fee.
    6. Checking balance & after sales service. - via www.ThaiM-pass.com
    - Call center 1586 #9 or +662-111-1111 24hrs
    - Free SMS alert service when M-Pass balance is lower than THB200 and THB60.    		 - via www.thaieasypass.com
    - EXAT call center during working time.
    - Balance will be shown at the Easy Pass path.
  • Is Easy Pass card holder be able to sign up for M-Pass card?
  • Yes, passenger can attach M-Pass tag together with Easy Pass tag, toll collection system will not operate cross-system.
  • Why M-Pass and Easy Pass are not merged together?
  • Because the legal term still not allow Easy Pass to calculate VAT via automethic top-up machine system. Furthermore the merging between thses 2 systems invlove with DOH and EXAT which require complex operation system, somehow M-Pass and Easy Pass are estimated to be cross- function within 2016.
  • Call Center
  • Free for dial 1586
    +662-111-1111 include dial fee depend on each tele-service providers.
  • Why DOH not provide top-up promotion?
  • Still not in consideration in the 1st phase.
  • Will M-Pass create more traffic in the 1st phase of operation?
  • In debut phase, traffic problem may occur. Somehow after the M-Pass card holders amount is increased, the traffic will be more clear. Because M-Pass can release 800-2,000 cars per hour, which is 2-3 times faster than normal toll collection system.
  • How to acquire more information?
  • Web Site M-Pass : www.ThaiM-Pass.com
  • M-Pass Call Center (24hrs) Tel. 1586
** M-Pass can be used only for 4 wheels vehicle.

How to sign-up for M-Pass Card?

  • Where to sign-up for M-Pass Card?
    • Krungthai branches
    • Motorway Service Area no.7 (Bangkok-Chonburi)
    • Motorway Thap Chang no.9 (Bang pa-in-Bangna)
    • Pong Service Area
    • Pattaya Service Area
  • Required document for application
  • For individual: Copy of citizen id, or passport
    *1 individual can apply for up to 2 M-Pass card
  • For Organization
    • Certificate of Juristic Person
    • Copy of authorized person's citizen id
    • Power of attorney and attorney's citizen id
      *Organization can apply for unlimited M-Pass card
  • Is KTB account required for M-Pass application?
  • No, KTB account isn't required.
  • Are there any application fee for M-Pass card?
  • Free when applicant makes the first top-up of THB300 /TAG
  • What applicant will receive when sign-up for M-Pass?
  • The package contains the following items:
    • M-Pass card for balance top-up
    • M-Pass tag for attaching at wind shield
    • Mounting Holder
    • Cleaning Wipe
  • Want more application and top-up channel?
  • DOH and KTB are now considering to expand application and top-up channel in order to support M-Pass increasing demand in the future

How to use M-Pass?

  • How many cards can individual sign-up for?
  • Maximum 2 cards
  • Why motinor at the toll path only show toll fee without showing card's balance?
  • To avoid confusion and accident that may occur among passengers, somehow we will send M-Pass statement to passengers every months. Furthermore, when the balance is lower than THB200 and THB60 there will be SMS alert to the card owners to top-up their balance. Beside, passengers can contact M-Pass call center for all 24 hrs.
  • How to install M-Pass tag?
    • Check if the M-Pass tag is already attach to the tag holder.
    • Place the glued side of the tag holder against wind shield.
    • Try to place the tag in the proper position without peel off the glued sticker yet.
    • Before install the tag, make sure that wind shield is already cleaned up and dry.
    • Peel off the glued sticker and install M-Pass tag to the wind shield, press the tag against the wind shield for 10 seconds. Do not remove the tag for at leats 24 hrs.
  • How to use M-Pass?
  • In the first phase, there will be only 1 M-Pass path at each toll path. M-Pass path will be on the right canopy.
    • Passenger should drive with speed of 30kms/hour
    • Each car should be at least 5 metes far from one another
    • There will be monitor showing the exact fee at the current toll station. (Please make clear that the monitor will not show the card balance)

Balance Top-Up

  • Top-up channel
    • KTB branches
    • KTB ATM/ADM machine
    • Krungthai NEXT
    • Krungthai Auto Top-up (Direct debit)
    • M-PASS Mobile Application Via QR Code Crossbank Bill payment , Credit/Debit Card
    • Boonterm Machine (Fee 20 THB//Transaction)
  • Balance Top-up condition
  • M-Pass wallet
    • Use 10 digits M-Pass no. as Ref. no. for balance top-up.
    • THB 300 is required as first time balance top-up.
    • Next balance top-up require minimum of THB 100 per transaction.
    • Maximum THB5,000 per top-up transaction
    • Maximum balance could be no more than THB10,000
  • If the card holders do not have KTB account, can they top-up balance via ATM/ADM machine? How?
    • The card holders without KTB account cannot top-up M-Pass balance via ATM/ADM machine, unless the card holder use e-Money card for transfering money from e-Money wallet to M-Pass wallet.
    • If the card holder do not have M-Pass card, the holder can also top-up the balance by using 10 digits of M-Pass number at the back of the card. If the holder do not have M-Pass number, they can contact KTB branches or Call Center for acquiring the card information. The information will be required as the card owner's confirmation including name, citizen id or mobile phone no. When the holders can confirm the ownership of the card, they can make the top-up transaction via ATM/ADM machine, KTB branches, and netbank.
  • Why can't card holder top-up their balance at the toll path?
  • Beacuse the bottleneck problem at the toll-path, making the top-up at canopy may create more traffic problem and also accident at the toll-path.

How to check M-Pass balance

  • Which channel can the card holders check up their M-Pass balance
    • 1) M-Pass Call Center (24hrs.) Tel. 1586
    • 2) Web Site M-Pass :: www.ThaiM-Pass.com
    • 3) M-Pass Mobile Application
  • Can the card holders ask to receive monthly report and receipt at required KTB branches without sending to home address?
  • Users can download M-Pass summary report via www.ThaiM-Pass.com or the M-PASS Mobile Application. no charge.
  • How can card holders be reminded to top-up their balance?
    • 1)Monitor at toll path will show "Plese top-up your balance" when M-Pass balance is getting low.
    • 2)M-Pass tag will alert twice when passenger passing the toll path.
    • 3)M-Pass system will send SMS alert to the card owners' mobile when;
      • 1st alert: when M-Pass balance is lower than THB200, SMS will indicate "Please top-up your balance"
      • 2nd alert: when M-Pass balance is lower than THB60, SMS will indicate "Your balance may not be adequate for toll path fee"

Problem concerning M-Pass usage

  • Why M-Pass tag don't work at the toll-path
    • The owner wrongly attach the M-Pass tag. The M-Pass logo should be place in the side facing the driver.
    • The automotive film is too dark or too thick.
    • Some passenger hold up the tag out of wind screen, instead of attach the tag at wind shield. Or the passenger didn't remove the tag out of M-Pass box.
    • The passenger should attch the tag at front wind shield.
    • Some modified automotive function may create disruption to the tag signal such as 4*4 Bigfoot
  • What to do if there are some problems concerning with M-Pass tag?
  • Contact the Krungthai Bank branch to request a replacement for TAG device.
  • What to do if M-Pass tag not working at the toll-path?
  • Press intercom button to contact DOH officers.